In order to achieve the priorities of our mission statement, HOTELPRO divides structurally its management efforts into five major areas:

• Human Resources
• Operations
• Development
• Product Management
• Finance

Associates are indeed our most important assets. We make certain that our hotels are staffed with the best personnel available. We provide direction to our hotel managers in the areas of compensation, benefits, training and development to help them create for our associates a positive working environment in which they can grow personally and professionally. The result is minimum turnover of employees. Our associates stay with the HOTELPRO Family and develop a keen sense of loyalty and dedication to the company. In an industry where changes are constant, the tenure of many of our hotel associates is remarkable. HOTELPRO provides key support and direction for every aspect of hotel management. Its three main areas of focus are sales and marketing, food and beverage and house keeping. Sales and marketing efforts include ensuring precise marketing positioning, and implementation of our marketing tools, such as direct marketing to corporate customers, participation in the GDS sales, targeted Internet advertising, online reservation facility via our web site and contracting with the most productive international tour operators. In the area of food and beverages we concentrate on offering excellent, healthy and delicious breakfasts to our customers featuring fresh items featuring many out of season fruits, etc. Our restaurants are managed by specialized, high quality staff ensuring not only interesting menus but attentive and warm and helpful service to all guests. We are obsessed with cleanliness of the guest rooms, of course, but as well all common hotel premises. Our house-keeping personnel are trained to put a maximum amount of attention to the smallest of details. Daily checking by hotel management ensures that this is always the norm. HOTELPRO has a proven track record of identifying economically viable hotel opportunities that are profitable to both investors and the company. Implementation of our maintenance, energy telecommunications and safety programs ensure we make the most of our available resources, decrease expenditures, and increase profits. Strong internal controls, a state of the art computerized reservation and processing system, integrated PC networks allow HOTELPRO to collect, properly interpret and consolidate financial information to ensure our hotels are operating cost-effectively and profitably. With centralized accounting services and uniform procedures, we improve cash flow and timely reporting for each hotel. As well the system assists corporate office management closely monitor each property´s operation.
This is a list of services currently provided to our hotel owners, mentioned chronologically starting from pre-opening phase:

Feasibility Assistance

Analyze and verify feasibility studies Assist in site selection and evaluation Coordinate hotel demand studies Prepare preliminary construction and related cost estimate

Financial

Develop modeling package to project operations revenue and expenditures Coordinate hotel appraisal Consult on financial package structuring

Design Assistance

Interview and select design firm Assist the interior design firm with the furnishing selections: reception, corridors and meeting rooms rooms restaurant and lounge

Pre-opening Assistance

Create and implement the pre-opening marketing plan Assemble pre-opening budgets Recruit, interview and hire all key management and sales personnel Train all key personnel Establish definitive objectives and action plans for all departments Develop pricing for rooms, food and beverage Interface with potential hotel concessionaires Develop employee benefit program and policy manual

Hotel Operation Services

Develop strategic marketing plan with budget and action plans Establish aggressive sales effort for each target market segment Increase customer awareness with creative advertising Perform day to day management of property Administrate all hotel policies Set up goals/budgets for each department Establish a preventative maintenance program Create a bonus plan for key personnel Human Resource support

Accounting Assistance

Process all transactions including cash receipts, payroll, accounts payable, fixed assets and other journal entries Produce monthly management reports: profit and loss statement balance sheet guest room occupancy and average rate analysis